If your phone has sound but it is too quiet, unbalanced or unclear, check the sound settings.
Look for settings such as volume limit, audio balance, mono audio, mute all sounds, headphone safety or separate app sound. The names are different on iPhone and Android, but the idea is the same: one setting may be changing how sound is played.
Also check whether the phone is stuck in headphone mode or still trying to use another audio output.
After changing any sound setting, play audio again and check whether the speaker sounds normal. You can also use a simple speaker test to check left and right sound, bass, high frequencies and voice clarity.
→ Test your phone speaker